Consumers for Quality Care, No Matter Where

About the Initiative

Consumers for Quality Care, No Matter Where is a three-year initiative launched by the Consumer Voice in October 2010.The initiative is expanding the Consumer Voice’s national grassroots advocacy network to focus on issues faced by long-term care consumers who receive services and supports in non-nursing home settings and build a strong consumer voice to advocate for well-coordinated, accessible, quality long-term services and supports both at home and in the community (“home and community-based services” or hew“HCBS”).

A key component of the initiative is conducting pilot projects in five states. The states are:

In each of these states and at the national level, the Consumer Voice is working to:

  • identify and mobilize consumers around state and national policy issues related to HCBS;
  • prepare a report presenting the consumer perspective on quality home care and policy recommendations for each state and across the pilot states;
  • educate consumers about options for long-term services and supports and how to advocate for quality care and services for themselves or others; and
  • increase the number, diversity and engagement of consumers and other advocates in the state network and the national Consumer Voice network.

For more information, contact Consumer Voice Director, Advocacy & Outreach, Robyn Grant at rgrant@theconsumervoice.org.

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Consumer Perspective on Quality Care Report

The National Consumer Voice for Quality Long-Term Care is working with a number of organizations across the country to improve the quality of home care in California, New Mexico, Ohio, Vermont, Virginia and nationwide. We can’t accomplish this without hearing directly from the people who are actually receiving services and care at home. To do that we are seeking home care consumers who are willing share their experiences. We want to know what you think makes for good care and services at home.

Please share your ideas! There are two easy and convenient ways you can do this:

  • Participate in a short (30 minute) phone interview. Someone will call you at a time that is good for you and ask you a few questions. If interested contact Alia Murphy, Associate, Long-Term Care Ombudsman Program at 202-332-2275 ext. 222 or amurphy@theconsumervoice.org.

Participation will not affect your care or any benefits you receive as all feedback will be kept confidential unless you give permission to share your information. Information from you and other consumers will be used to write an important report for policymakers with recommendations about how to make home care better in California, New Mexico, Ohio, Vermont, Virginia, and nationwide.

Make a difference by sharing your experience!

More information about sharing your experience or becoming a volunteer to help interview consumers can be found in the flyers available below:

• Consumer Flyer – English
• Volunteer Flyer – English
• Volunteer Flyer – Spanish

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Additional Resources

Press Releases:

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Media Coverage

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National Advisory Council

Advisory Council Members:

  • Kelly Buckland, National Council on Independent Living (NCIL)
  • Eric Carlson, National Senior Citizens Law Center
  • Sherry Culp, Bluegrass/Nursing Home Ombudsman Agency
  • Charlene Harrington, University of California, San Francisco
  • Deb Holtz, Office of Ombudsman for Long-Term Care
  • Beverley Laubert, National Assoc. of State LTC Ombudsman Programs
  • Gail MacInnes, PHI National
  • Deborah Merrill, National Association of States United for Aging and Disabilities
  • Linda Muckway, HCBS Consumer; mother is in a nursing home
  • Mary Osborne, n4a
  • Gordon Peters, Consumer
  • Courtney Shahan Roman, National Partnership for Women & Families, Campaign for Better Care
  • Aaron Tax, SAGE
  • Austin Walker, National Council on Independent Living (NCIL)
  • Daniel R. Wilson. The National Caucus and Center on Black Aged, Inc.
     

National Advisory Council Meeting Notes

 

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